Refund Policy

Consumers in the EU and EEA may withdraw within 14 days of the day their membership started, for any reason, and receive a full refund. Withdrawing gives up the membership and the square or seat.

Complete and send this form only if you want to withdraw from the contract (an email with the same content is enough):

To: EcoStack Technology OÜ, Pallasti tn 50-18, 11413 Tallinn, Estonia, [email protected]

I hereby give notice that I withdraw from my contract for the provision of the following service: BeforeTheApp founder membership or supporter seat, order number: ______, square or seat: ______ (grid and position).

Ordered on: ______ · Name: ______ · Email address of the account: ______ · Date: ______ · Signature (only if sent on paper): ______

• Waiting limit: if the grid's published maximum waiting limit is exceeded (by default, no closed beta of the guaranteed app within nine months of the selection vote), you may request a full refund.
• Undeliverable square: if your payment succeeded but the square could not be delivered, you receive an equivalent square or a full refund.
• Duplicate or erroneous charge: refunded in full as soon as we confirm it.

Your statutory consumer rights always apply in addition to this policy.

Email [email protected] from the address of your account, with the grid and square (or your order number from the receipt). We confirm within 5 working days and refund to your original payment method within 14 days. Depending on your bank it can take a few more days to appear.

Your membership ends: votes in open polls, requests, the private area, beta priority and your public profile become inactive. Results of polls that already closed are not recalculated.

A refunded square may go back on sale while its grid is still on sale; once the grid's sale has ended it stays empty. A 2×2 or 3×3 that returns to sale after its split point splits into single squares. A refund never re-prices other buyers, and neither a refund nor a square returning to sale lowers the grid's current prices: within a grid, prices only go up.

If you open a chargeback instead of asking us, the membership is suspended while the dispute is reviewed.

If your founder square was an upgrade from supporter seats, a refund returns what you paid for the founder square and your supporter seats come back, on their original seat where it is still free.

Squares obtained with a grant code were not paid for, so there is nothing to refund. We may revoke them in the cases described in the Terms of Sale.